Service details :
- Hosted PBX service or Cloud PBX service is a service for renting a PABX phone system through a Cloud Computing network that is designed to replace PABX, so users do not have to invest in installing PABX. Users are able to communicate using an extension number, make a call to other destinations, transfer calls, pull calls, and hold calls as well as Interactive Voice Response (IVR) system with VoIP device such as IP phone connected to a Cloud PBX via Internet of any service provider.
Characteristic of work :
- Provide services on the cloud system with high standards and security.
- Receive calls from any device, anywhere.
- The sound quality depends on the network quality.
- Long-distance and international calling charges will be charged according to the promotion of the SIP account number.
Service features :
- The system can determine Call Barring Facilities as follows:
- Local
- Long Distance
- International Call
- Mobile Call
- External Call
- Show incoming call number.
- Give a welcome speech, announcements.
- Distribute incoming calls to the operators equally.
- Announce message and music while waiting for the service from the Agent. (Music on hold)
- Able to set Call Flow according to time interval.
- Able to conduct a Conference Call between the Agent and 3 user lines simultaneously.
- Transfer the subscriber's call to another agent. (Transfer)
- Prepare to present service statistics.
- Able to export reports to various formats at least Excel and PDF.
If interested, please contact at 02 500 1111.
